We get it—buying furniture online is a big decision. That’s exactly why we’re here to help you feel confident every step of the way.

We’ve been designing and delivering furniture for over a decade, and we’ve helped customers all across the U.S. furnish their homes with pieces they love. Everything we offer is thoughtfully made, well-tested in real homes, and built to last.

We also work with a trusted delivery team that specializes in handling furniture—so your piece arrives safely and without stress.

If you’d like a little extra guidance, we’re always happy to help—whether that’s answering questions, sharing additional photos, or talking through your space. And of course, you can always see what others are saying—our customers tend to be pretty happy with their choices.

We’re happy to help you think it through. If you’re unsure, feel free to reach out—we can walk through dimensions, proportions, finishes, and how a piece might live in your space. We’re also happy to share additional photos or details beyond what’s online.

Many of our pieces are designed to be flexible and easy to live with, but getting it right matters—and we’re here to help you feel confident before you order.

Reach out anytime at info@sobusobu.com, or give our Oakland showroom a call during business hours at 415-817-4787.

We offer material swatches for many of our fabrics, leathers, and finishes, since colors and textures are always more accurate in hand than on a screen. Your first 5 swatches are complimentary with free shipping, and additional swatches are $5 each. Order them here: Material Swatches.

If you’re local, you’re always welcome to visit our Oakland showroom to see pieces and materials up close. And if you’re not sure what to choose, we’re happy to guide you. Just reach out and we can help narrow things down.

A bit of both—and we’re always clear about which is which. Many of our pieces are in stock and ready to ship from our Berkeley warehouse, with typical delivery in about 1–2 weeks in the Bay Area and 3–4 weeks nationwide.

We also offer made-to-order pieces that are produced in small batches just for you. These have a longer lead time, and we’ll always clearly note the timing on the product page so you know exactly what to expect.

If you’re ever unsure, just reach out—we’re happy to confirm what’s available and help you plan timing.

We ship throughout the 48 contiguous United States.We offer two delivery services, depending on your order and the items selected:

Standard Delivery is available on eligible orders under $1,000 and ships via parcel carrier (such as UPS) or scheduled threshold delivery, depending on the item. It does not include unpacking, assembly, or placement in your room of choice.

Premium In-Home Delivery & Assembly includes a scheduled appointment, delivery to the room of your choice, professional assembly when required, and removal of all packaging. It is required on orders of $1,000 or more, and complimentary on orders of $2,500 or more in California and $3,500 or more elsewhere. 

California customers may also choose complimentary pickup from our Berkeley warehouse on orders under $1,000. All rugs ship free, regardless of order total or location.

It depends on whether your piece is in stock or made to order—but we’ll always be clear about timing.

In-stock items ship from our Berkeley warehouse and typically arrive within 1–2 weeks in the Bay Area and about 2–3 weeks nationwide.

Made-to-order pieces are produced in small batches just for you, so they take a bit longer. The estimated timeline is always listed on the product page so you know exactly what to expect before ordering.

If you’re working with a specific deadline, feel free to reach out—we’re happy to help you plan.

Our Premium In-Home Delivery & Assembly is designed to make the entire experience seamless.

Once your order is ready, our delivery team will coordinate a convenient delivery window with you. They’ll bring each piece into your home, place it exactly where you’d like, handle all assembly, and remove all packaging—so everything is ready to enjoy from the moment they leave.

Premium In-Home Delivery & Assembly is complimentary on orders of $2,500 or more within California, and $3,500 or more elsewhere in the contiguous U.S. It is required on all orders of $1,000 or more. For smaller orders, rates vary by order subtotal and location.

For full delivery options and rates, please visit our Shipping & Returns page.

We want you to love your new furniture, and if something isn’t quite right, we’re here to help. To start a return, simply email info@sobusobu.com and our team will guide you through the process.

Standard items may be returned within 30 days of delivery in brand-new, unused condition and original packaging. Refunds are issued to your original payment method, minus a 15% restocking fee and original shipping fees. Return shipping is on us.

Made-to-order pieces may be canceled for a full refund within 7 days of ordering. After that, they may be returned within 30 days of delivery for store credit, minus a 15% restocking fee and original shipping fees.

Rugs may be returned or exchanged within 21 days of delivery if unused, minus a 15% return fee.

Custom designs are final sale once production begins.

Please inspect your order upon arrival. If anything is damaged or defective, let us know promptly and we’ll make it right.

For a more detailed outline of our policy, please visit our Shipping & Returns page.

Yes—we love working with design professionals.

Our trade program is designed to support interior designers, architects, and industry professionals with exclusive pricing, personalized service, and flexible solutions for your projects. We offer a generous trade discount on most furniture and rugs, along with access to a wide range of materials, finishes, and customization options.

We’re also happy to assist with product sourcing, space planning, and coordinating delivery—whether you’re working on a single room or a full project. Many of our pieces are contract-grade and well-suited for both residential and hospitality spaces.

Apply to join and we’ll get you set up right away—we’d love to collaborate.

Yes—we’re always open to custom.

If you have something specific in mind, we’d love to hear about it. We can often tailor dimensions, finishes, and materials to better fit your space, and we’re happy to collaborate on larger residential, commercial, or hospitality projects as well. Volume pricing is available depending on scope.

Reach out to Alessandro directly at alessandro@sobusobu.com to start the conversation—we’ll take it from there.

You’ll find us in Oakland’s Rockridge neighborhood.

Our showroom is located in one of the East Bay’s most charming areas—surrounded by beautiful homes, great shops, and some of our favorite places to eat. It’s well worth a visit.

You can find our exact location and hours here. And if you’re not local, no problem—we ship nationwide and work with customers across the country every day.

Of course—we’re here to help.

If you have questions or just want to talk something through, you can always reach us by email or give our Oakland showroom a call during business hours. We’re happy to help with anything—from choosing the right piece to confirming details before you order.

Prefer to see things in person? You’re always welcome to stop by the shop—we’d love to meet you!