Shipping

At SOBU, we’ve been shipping our exceptional designs across the U.S. for over a decade. We know how important a smooth delivery is, so we’ve fine-tuned every step to make it as seamless and stress-free as possible.

We ship within the 48 contiguous United States. For Alaska, Hawaii, and international orders, please contact us for a custom quote.

Standard Delivery

We offer free standard delivery on nearly all furniture and rugs, with a few exceptions. Your order will be delivered to your front door. In-home placement and assembly are not included with standard delivery.

Premium In-Home Delivery & Assembly

Orders over $2,500 automatically receive free in-home delivery—our most premium service. This includes:

  • A scheduled delivery appointment
  • Delivery inside your home, to the room of your choice
  • Any required assembly
  • Removal of all packaging materials

For orders under $2500, you can upgrade to Premium In-Home Delivery for just $195.

Made-to-order designs and orders under $2,500 that include large, heavy, or bulky items, in-home delivery is typically required for a flat $195 fee.

In the rare event that your order arrives in less than perfect condition, please reach out to us as soon as possible. Be sure to include photos of the item and the packaging so we can quickly assess the situation. And please hang on to all the original packaging materials, as we may need them if a pickup or return is necessary.

Our Return Policy

We want you to absolutely love your space! If something isn't quite right, we’re here to help make things simple.

Ready to start a return? Just reach out to us at info@sobusobu.com, and our team will gladly guide you through the process!

1. Standard Returns

(Applies to all items excluding Made-to-Order, Custom Designs, and Rugs)

  • Return Window: You have 30 days from delivery to initiate a return.
  • Refund Type: Full refund to your original payment method, minus a 15% restocking fee and any original shipping fees paid at checkout.
  • Return Shipping: It's on us! We cover the cost of return shipping.
  • Condition: Items must be in brand-new, perfect condition and returned in their original packaging.

Important: Please inspect your order right when it arrives! Any damage, defects, or shipping issues must be reported to us within two (2) weeks of delivery to qualify for a claim.

2. Made-to-Order Items

Return Window: Eligible for return within 30 days of delivery.

Refund Type: Issued as Store Credit, minus a 15% restocking fee and original shipping fees paid at checkout.

Return Shipping: Covered by us!

Condition: Must be in brand-new condition and in original packaging.

Note: Made-to-order items are clearly labeled on their individual product pages.

3. Rugs

Return Window: Eligible for return or exchange within 21 days of delivery.

Refund Type: Refunded to your original payment method, minus a 15% return fee.

Condition: Rugs must be unused, unsoiled, and packed in their original packaging with the inner pole included. (Note: Opened rug pads and used/damaged rugs cannot be returned.)

Large Rugs (9 ft+ wide): For opened rugs 9 ft or larger, we’ll happily arrange a convenient White Glove pickup service for you!

Damaged or Incorrect Rugs? If your rug arrives damaged, defective, or incorrect, let us know right away! We’ll arrange a full refund or replacement—including all shipping fees—at zero cost to you.

4. Custom Designs

Policy: Custom designs are final sale and non-refundable once production has begun.

Note: Custom items are clearly marked on product listing pages and include any custom designs brought to us for special production.

WARRANTY

SOBU warrants that all products will be free from manufacturing defects in materials and workmanship for a period of one (1) year from the date of delivery under normal residential use.

Because many of our pieces are made from solid wood and other natural materials, natural variations in grain, color, and texture are to be expected and are not considered defects. Wood may expand, contract, or develop small splits due to changes in humidity and temperature, which is a normal characteristic of solid wood furniture.

This warranty does not cover normal wear and tear, damage caused by improper care, misuse, accidents, exposure to extreme environmental conditions, or any unauthorized modifications or repairs.