Shipping + Returns
Shipping
At SOBU, we've been delivering thoughtfully designed furniture to homes across the country for over a decade. We know that a great furniture experience doesn't end at checkout, so we've made our delivery process as smooth and straightforward as possible.
We ship throughout the 48 contiguous United States. For deliveries to Alaska, Hawaii, or international destinations, please contact us for a custom quote.
Delivery Options
We offer two delivery services, depending on your order and the items you've selected.
Standard Delivery
Available on eligible furniture, Standard Delivery includes shipping via a parcel carrier (such as UPS) or a scheduled threshold delivery service, depending on the item.
Standard Delivery does not include unpacking, assembly, or placement in your room of choice.
Premium In-Home Delivery & Assembly
Our most convenient delivery service includes:
- A scheduled delivery appointment
- Delivery to the room of your choice
- Professional assembly, when required
- Removal of all packaging materials
Premium In-Home Delivery & Assembly is complimentary on orders of $2,500 or more.
For orders below $2,500, delivery rates vary by order subtotal and location, as outlined below.
Delivery Timing
In-stock furniture typically arrives within 2–4 weeks. Made-to-order items have longer lead times, with estimated delivery dates noted on individual product pages.
Once your order is on its way, we'll share tracking information or delivery scheduling details, depending on the carrier and service.
If Something Arrives Damaged
We take great care in preparing and shipping every order. In the unlikely event that something arrives damaged or incorrect, please contact us as soon as possible at info@sobusobu.com.
Include photos of the item and its packaging so we can quickly assess the issue and make things right. Please keep the original packaging until the issue has been resolved.
Please report any visible damage, defects, or shipping issues within 14 days of delivery whenever possible. Prompt reporting helps us resolve issues quickly with our delivery partners. This reporting timeframe does not limit your rights under applicable law.
Our Return Policy
We want you to love your new furniture. If something isn't quite right, we're here to help.
To start a return, simply email us at info@sobusobu.com, and our team will guide you through the process.
1. Standard Returns
Applies to eligible items excluding Made-to-Order, Custom Designs, and Rugs.
- Return window: Initiate your return within 30 days of delivery.
- Refund: Refund to your original payment method, minus a 15% restocking fee and any original shipping fees paid at checkout.
- Return shipping: Complimentary for eligible returns. We'll coordinate and cover the cost of return transportation.
- Condition: Items must be in brand-new, unused condition and returned in their original packaging.
Please inspect your order upon delivery and let us know promptly if you notice any damage or defects. Your rights regarding damaged or defective merchandise are not limited by our standard return policy.
2. Made-to-Order Items
Made-to-order items are clearly identified on their product pages.
Within 7 days of ordering: You may cancel your order for a full refund to your original payment method.
After 7 days: Eligible items may be returned within 30 days of delivery for store credit, minus a 15% restocking fee and any original shipping fees paid at checkout.
Items must be in brand-new condition and returned in their original packaging. Return shipping is complimentary for eligible returns.
3. Rugs
- Return window: Eligible for return or exchange within 21 days of delivery.
- Refund: Refund to your original payment method, minus a 15% return fee.
- Condition: Rugs must be unused, unsoiled, and returned in their original packaging, including the inner support pole.
Opened rug pads and used or damaged rugs are not eligible for return.
Large rugs (9 ft or wider): For opened rugs measuring 9 feet or wider, we'll arrange a convenient White Glove pickup.
Damaged or incorrect rugs: Please contact us right away. We'll arrange a replacement or full refund, including shipping costs, at no expense to you.
4. Custom Designs
Custom designs are final sale and cannot be canceled or refunded once production has begun, except as required by applicable law.
This includes specially commissioned designs and custom pieces produced to your specifications. Custom items are clearly identified on their product pages.
Need Help?
Questions about delivery, an upcoming order, or a return? We're always happy to help.
Email us at info@sobusobu.com, and our team will be glad to assist.
WARRANTY
SOBU warrants that all products will be free from manufacturing defects in materials and workmanship for a period of one (1) year from the date of delivery under normal residential use.
Because many of our pieces are made from solid wood and other natural materials, natural variations in grain, color, and texture are to be expected and are not considered defects. Wood may expand, contract, or develop small splits due to changes in humidity and temperature, which is a normal characteristic of solid wood furniture.
This warranty does not cover normal wear and tear, damage caused by improper care, misuse, accidents, exposure to extreme environmental conditions, or any unauthorized modifications or repairs.